What is Your Return Policy?
Products can be returned with in 15 days of shipping. Items that arrive broken or damaged will be reshipped. Items that you are returning for personal reasons will be refunded upon receipt. Customers are expected to pay the return shipping amount.
Is there an Actual Ship Shape Store?
Yes, You can visit our store on South Padre Island, Texas. More of our goods and extended product lines are available at the Ship Shape Store.
How do you ship your orders?
Ship Shape uses UPS for our general shipping needs.
When can I expect my order?
Ship Shape receives and sends orders daily. We usually require 1-2 working days to process and pack your orders.
Do you still have the cat?
Sadly the cat has gone on to bigger and better endeavors. She sure loved to greet everyone when they would come in to visit. Thank you for asking.
Is it worth making the trip down to your actual store? Or should I stay in cyber space?
If you have to ask my opinion as to weather a real beach is better then the kind that you admire on the screen…. you need to stay put!
Ship Shape SPI will never sell or exchange your name, address, or e-mail information with anyone or any other company.
Do you charge sales tax?
Sales tax of 8.25% will be added to all items ordered.
What if there are mistakes on the website?
We’re human! Despite our best efforts, an occasional error in the text or shopping cart may slip by us. We reserve the right to make corrections when this occurs. You will be contacted prior to filling your order if a significant error is discovered.